Privacy Policy

Madeleine Natale Coaching (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a respectful and responsible manner.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, engage with our content, or participate in our coaching services.

1. Personal Information We Collect

We may collect personal information that you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Contact information

  • Billing and payment details

  • Information shared during coaching sessions

  • Information submitted through contact forms, intake forms, or email communication

We may also collect limited technical information automatically, such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

2. How We Use Your Information

We use personal information to:

  • Provide and deliver coaching services

  • Communicate with you about sessions, scheduling, and services

  • Process payments and manage bookings

  • Respond to inquiries and requests

  • Improve our website and services

  • Meet legal and regulatory obligations

We only collect and use information that is reasonably necessary for these purposes.

3. Coaching Confidentiality

Coaching conversations are treated as confidential, as outlined by the International Coaching Federation Code of Ethics. Be aware that the Coach-Client relationship is not considered a legally confidential relationship (such as the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. 

Confidentiality may be broken where disclosure is required by law, including but not limited to situations involving risk of harm to yourself or others.

Please note that coaching is not a regulated health service, and confidentiality protections differ from those of therapy or medical care.

4. Consent

By providing personal information and engaging with our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

You may withdraw consent at any time, subject to legal or contractual limitations, by contacting us using the information below.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share personal information with trusted third-party service providers only as necessary to operate our business, including:

  • Website hosting 

  • Payment processing

  • Scheduling and video conferencing platforms

  • Email communication services

These providers are only given access to information required to perform their services and are expected to protect your information.

6. Third-Party Services and Platforms

Our website and services may rely on third-party platforms (such as payment processors or video conferencing tools). These services are governed by their own privacy policies, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you use in connection with our services.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of electronic transmission or storage is completely secure. By using our services, you acknowledge and accept this risk.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

You may request deletion of your personal information, subject to legal, contractual, or administrative requirements.

9. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if that information is inaccurate or incomplete.

Requests may be made by contacting us using the information below.

10. Cookies and Website Analytics

This website may use cookies or similar technologies to improve functionality and understand website usage.

You may disable cookies through your browser settings, though doing so may affect your experience on the site.

11. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website or services constitutes acceptance of those changes.

13. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Madeleine Natale Coaching
Email: madeleine.n.coaching@gmail.com
Canada